User Data Deletion Instructions

1. Requesting Data Deletion

There is currently no self-service account deletion flow in the application. To request deletion, email support@incraaxaiautomation.com from your registered account email where possible. You may also use this address to request deletion of data associated with a connected integration.

2. Information to Include

Include enough information for us to identify the account and process the request:

• Business or company name
• Registered account email
• Account or workspace identifier, if available
• Connected phone number or WhatsApp Business Account identifier, where relevant

Do not send passwords, access tokens, API keys, or other secrets.

3. What May Be Deleted

Depending on the account and request, eligible deletion may include:

• Account and profile information
• Workspace, AI agent, workflow, form, campaign, and automation configuration
• Stored business integration metadata and credentials/tokens held by Bizcopilot
• Customer, contact, recipient, lead, conversation, message, media, summary, and form-response data stored by Bizcopilot where applicable
• Webhook, notification, delivery, usage, and event logs where applicable

4. Connected Meta and WhatsApp Accounts

Deleting data from Bizcopilot does not automatically delete a business’s Meta Business Portfolio, WhatsApp Business Account, WhatsApp account, or other Meta-owned assets from Meta systems. You may need to manage or delete those assets separately through Meta. Bizcopilot will remove or disconnect its own stored integration information where applicable.

5. Verification

We may verify the requester’s identity and authority to act for the business before deleting business data.

6. Processing Time

We aim to process verified deletion requests within 30 days, unless a different period is required or permitted by applicable law.

7. Data That May Be Retained

Limited information may be retained where necessary for legal obligations, fraud or security prevention, billing or accounting obligations, dispute resolution, enforcement of agreements, or backup lifecycle and technical recovery processes. Retained data will not be used for unrelated purposes.

8. Confirmation

We may send confirmation once the applicable deletion process has been completed and explain any information that must be retained.